FAQ

Q - Why SheWay hair?

SheWay Hair Extensions offers only the best authentic human hair extensions sourced directly from SEA. We don't like to refer to ourselves as a “hair company” but rather a beauty community that puts customer service and uncompromised quality above all things. 

Q - Explain the different curls and wave patterns ?

SheWay Virgin Loose Curl :  Soft, Loose Ringlets, Close to a 3B hair type. Hair can be colored, straightened or curled 

SheWay Virgin Deep Curl :  Virgin, Soft, Tighter Ringlets Looser near top and tighter at the bottom, Close to a 3C hair type. Hair can be colored, straightened or curled 

SheWay Virgin Soft Kinks :  Virgin, Soft yet coarser than Deep Curl, Tighter Ringlets top to bottom, Close to a 4A hair type. Hair can be colored, straightened or curled 

Raw Cambodian Natural Wave *Best Seller* : Sourced from Cambodia. Soft, slight coarse feel, easy to blend, Natural slight wave pattern. Hair has a medium to low luster

Raw Cambodian Natural Straight : Sourced from Cambodia.Very soft, thick, easy to blend, bone straight pattern.

Raw Cambodian Wavy Elegance : Sourced from Cambodia, Soft, thick, slightly more coarse than Natural Wave, Easy to blend. deep/tight wave pattern

Raw Cambodian Curly Wave  Sourced from Cambodia, This texture starts off with a deep wave and turns into a soft curl.  Coarser texture, thick, Easy to blend, curl shaped wave pattern

Raw LAO Wavy: Raw hair sourced from Laos. Thicker than the  Cambodian hair. Hair strands are fine and silkier feeling, easy to blend, natural slight wave pattern. Wavier bundles will be slightly more coarse like Wavy Elegance.

Raw Blonde-Cambodian hair lifted to 613 blonde, Thick hair, soft, slightly coarse.

All textures can be colored, straightened or curled

Q - How many bundles do I need?

The number of bundles you need depends on the hair texture and the lengths.

For SheWay Deep Curl, Loose Curl & Soft Kinks

12 inches: 2 or more bundles required

14 inches: 2 or more bundles required

18-22 inches: 3 or more bundles required

24-28 inches: 4 or more bundles required

Note:  20 and 26 inches are not available in this collection.

For Raw Cambodian & LAO Collection

12-14 inches: 2 or more bundles required

16-18 inches: 3 or more bundles required

20-24 inches: 4 or more bundles required

26 inches and longer: 5-6  bundles or more required

Q - How often do I need to wash my hair?

For curly textures, we recommend a conditioner wash at least 3 times a week.  For Wavy and Straight textures, we suggest a conditioner wash once a week or as needed.  See Full Hair care tips. 

Q - What is the difference between a closure and a frontal?

A closure covers the top front part of your head.  It is designed to cover the section of your head where your part will be. The bigger the closure, the more part coverage you have.  We carry 4 “by 4” and 5” by 5” closures. All of our lace products are made with luxury Swiss lace.

A lace frontal covers the entire front perimeter of your head from ear to ear.  Frontals have a dimension of 13 inches to 4 inches. The versatility of frontals are endless because you are able to part it in any direction.  All of our lace products are made with luxury Swiss lace.

Q - What is a full lace wig?

Full Lace Unit  is a glueless wig  that allows for endless parting, styling and unimaginable versatility.  The hair on the wig is hand ventilated to the holes in the luxury Swiss lace. Our full lace wigs come in 3 sizes- Small (21.5” head circumference). Medium (22.5 head circumference) and Large ( 23” head circumference).  They also come with combs and and an adjustable strap in the back.  You may also order two lace colors-transparent (for fairer skin tones) and Medium brown ( for medium to dark brown skin tones) Each wig is custom made so you can request to have the combs unattached.

Q - Can I color SheWay Hair Extensions?

Yes, all SheWay Hair Extensions can be colored .  Seek the help of a professional colorist for assistance.

Q - Will the curl revert back after I color or wash it?

Absolutely, every bundle we carry is authentic natural hair that will react just like your natural growing hair.  Yes, all of our wavy and curly textures will always revert back to its natural state when washed. Your SheWay Hair can also be colored.  We do recommend the assistance of a professional colorist when coloring raw hair. Tip: use a higher volume developer in shorter increments when coloring raw hair.

Q - How long will my SheWay Hair Extensions last?

Our hair is guaranteed to last many years with proper care.

Q - Can I swim in salt or chlorine water while swimming in my SheWay Hair Extensions?

Yes, you can swim in salt and chlorine water. We ask that you detangle and conditioner wash your hair immediately after your swim.  Refer to hair Tips 

Q - Will the curls revert back when I straighten out SheWay Hair Extensions curly or wavy hair?

Absolutely, every bundle we carry is authentic natural hair that will react just like your natural growing hair.  Yes, all of our wavy and curly textures will always revert back to its natural state when washed. Your SheWay Hair can also be colored.  We do recommend the assistance of a professional colorist when coloring raw hair. Tip: use a higher volume developer in shorter increments when coloring raw hair. 

Q - If I place my order today, when will I receive my SheWay Hair Extensions?

Orders placed during on weekdays before 2pm will ship the same day. This excludes custom orders and orders placed during high sales seasons and promotions.

Q - Do you ship to PO Boxes?

Yes, we ship to P O BOXES. Please note that the overnight option for P O BOX addresses requires up to 2 days for delivery as we use USPS for P O BOX addresses. All P O BOX shipments ship with the United States Postal Service (USPS).

Q - I ordered online, but want to cancel, can I do that?

Yes, you may cancel your orders as long as the items have not shipped.   Please note that orders placed during major sales seasons and promotions are final sale and can not be cancelled.